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Policies

SALES TAX

Designs sold by Mujus to destinations in New York State are subject to a sales tax of 8.875%. No sales tax is charged for shipments to all other states.

INTERNATIONAL ORDERS

All orders shipped to international locations are subject to the selected carrier's air shipping charges. Any additional charges based on the destination country such as taxes, tariffs and duties are not associated with Mujus and are responsibility of the end customer.

RETURN POLICY

Sorry you did not like your piece! 

We will happily accept unworn, undamaged merchandise in its original condition for an exchange or store credit within 21 days of ship date from mujus.com. Please email your original purchase confirmation email to help@mujus.com.

Sale items are a final sale and therefore are not eligible for exchange.

Shipping charges are not refundable. If you are exchanging for a new item, this will have a new shipping charge.

REPAIR POLICY

As long as it is within our power, we will repair any design purchased through mujus.com. If we cannot repair it, we will send you a new one.

Please note that each piece of MUJUS jewelry is hand-crafted. Excessive light, heat or moisture will deteriorate the quality of piece and the plating of the metal. Unless stated, our collections consist of non-precious metal (tone and base metal). The metal may darken or tarnish with normal wear. Gently wiping the metal surface with a cloth to clean; excessive polishing will rub off the plating. Due to properties of the natural materials that we use, they vary in shape, size and color. Each idiosyncrasy of every piece is what makes it unique and are a part of their beauty.

Please email help@mujus.com for instructions. Please include your name, telephone number, a copy of your receipt and a brief description of the problem along with a photo of the damaged item. We will respond with instructions on how to proceed.

If your item has been manufactured within the last six months, and the repair is due to a manufacturing problem there will be no charge for the repair. If your item is older than six months, you will be charged $19.95 for any piece under $100 and $39.95 for any piece over $100. All repairs are subject to shipping charges.

PRIVACY INFORMATION

Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting"). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies

As you browse mujus.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with mujus.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.

Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.

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