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FREE STANDARD U.S. SHIPPING ON ORDERS OVER $75

Policies


SECURITY

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.


PERSONAL INFORMATION 

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting"). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.


RETURN POLICY

Problems? Hopefully we can help!

If you did not LOVE your Mujus piece we will happily accept unworn, undamaged merchandise in its original condition for an exchange or store credit within 21 days of ship date from mujus.com.

Please email your original purchase confirmation email to hello@mujus.com.

Sale items are a final sale and therefore are not eligible for exchange.

Please be aware that shipping charges are not not refundable. If you are exchanging for a new item, this will have a new shipping charge.


PROCESSING AND DELIVERY TIMES

Thank you for your order! Our goal is to get your Mujus piece to you as soon as we can. However, for ordering times, please keep in mind that orders are processed and shipped Monday through Friday. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. We do our best to ship all orders within 24 hours but some orders might take additional time. Please allow 48 hours for processing. If you placed your order after 1pm ET we will process your order the following business day. 


REPAIR POLICY

Our jewelry is handmade by women. Each piece is crafted with extreme love and detail. Please keep in mind that unless stated, our findings are made of plated metal, which may darken or tarnish with normal wear. Unfortunately, we are not able to repair discolored or tarnished items at this time. Gently wipe the metal surface with a soft cloth to clean, however, excessive polishing may rub off or scratch the plating. Avoid direct contact with lotions, perfumes or oils. Excessive exposure to light, heat or moisture will deteriorate the quality of corozo.

If anything happens to your Mujus piece, we will make every effort to repair or replace styles purchased directly from our website or our pop up stores in the past 6 months. Items purchased outside of the 6 month timeframe will be assessed for repair at a fee. Since each piece is made by hand from unique seeds, we cannot guarantee that we will be able to repair your Mujus jewelry, but we will definitely try our best (pinky promise). We will not repair items purchased outside of a 1 year timeframe. We will inform you of any repair fees for your approval prior to you sending the product in for repair. Shipping fees will apply.

If you need a repair please contact us at hello@mujus.com with your original invoice, a short description of the repair issue along with photographs of the item. We will provide further instructions within 7 - 10 business days. If a repair can be made, the process will take approximately 10 - 12 weeks from the date we receive it.

When you send your repair to us please include your order number as well as the emails referencing the conversations with our customer service team.


SALES TAX 

Designs sold by Mujus to destinations in New York State are subject to a sales tax of 8.875%. No sales tax is charged for shipments to all other states.


INTERNATIONAL ORDERS

All orders shipped to international locations are subject to the selected carrier's air shipping charges. Any additional charges based on the destination country such as taxes, tariffs and duties are not associated with Mujus and are responsibility of the end customer.


COOKIES

As you browse mujus.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with mujus.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.



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